Shipping policy

1. Order Processing

Your order will be processed within 1-2 business days after it's placed. From there the making of your outfit will begin.  As soon as your order is done, you will receive an email with the tracking details.

1. Shipping Timeframes

Standard Shipping is between 10-14 business days.

Express Shipping is between 5-7 business days

1. Shipping Costs

Shipping fees are calculated during checkout. We aim to offer competitive rates and select the most cost-efficient options available for our customers.

1. Shipping Partners

We collaborate with trusted shipping carriers to ensure your order arrives in perfect condition.

1. Track Your Order

Once your order is on its way, you’ll receive a tracking number by email. You can use this to monitor the status of your delivery directly on the carrier’s website.

1. International Shipping

Currently, we are only offering domestic shipping within South Africa, but we’re working on expanding to international markets soon. Stay tuned for updates!

1. Possible Shipping Delays

While we make every effort to ship orders on time, sometimes unexpected delays can happen. If your order takes longer than expected, don’t hesitate to reach out, and we’ll assist you.

1. Verify Your Shipping Address

To ensure smooth delivery, please double-check your shipping address at checkout. We cannot be held responsible for orders sent to incorrect or incomplete addresses.

1. Lost or Damaged Items

If your order is lost or damaged during transit, contact us at info@violet.co.za right away. We'll work with you and the carrier to resolve the issue as quickly as possible.